DELIVERY

Shipping

Free tracked US shipping. Most orders arrive 2–5 business days after dispatch.

Free tracked delivery to eligible US addresses, with clear updates from fulfillment to your door.

PROCESSINGSAME BUSINESS DAY WHEN POSSIBLE.Weekends, holidays, verification or high-volume periods can delay processing.
DELIVERYUSUALLY 2 TO 5 BUSINESS DAYS.Measured after shipment. Carrier delays, weather and holidays can affect timing.
TRACKINGSENT AFTER SHIPMENT.Use the tracking link once the carrier has your order.

Details

When will my order ship?

We generally process and dispatch orders on the same business day when operationally possible. Weekends, holidays, verification or high-volume periods can delay processing.

How long does delivery take?

Standard delivery generally takes approximately 2 to 5 business days after shipment. Carrier delays, weather and holidays can affect timing.

Will I receive tracking?

Yes. Tracking is normally provided after shipment.

What if tracking says delivered but I cannot find it?

Check entrances, parcel lockers, household members, neighbors and building management first. If it is still missing, contact support.

What if my order arrives damaged or leaking?

Contact us as soon as reasonably possible. Reporting damage within 7 days helps us investigate.

Can I change my address?

Contact us immediately. We cannot guarantee changes once an order enters fulfillment or ships.

Do you ship internationally?

No. Vassia Labs currently ships directly to eligible US addresses only.

Order help: Contact support with your order number and checkout email.

Questions? support@vassialabs.com